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Technical Support Specialist - Saudi Arabia ,Al Khobar

  • Technician ,Support
  • Full time
  • 8 months ago
  • Saudi Arabia ,Al Khobar

Job Information

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    Salary SAR Not Specified / Not Specified
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    No. of Openings 1 opening
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    Job Level : Employee
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    Job Experience : 3-10 Years
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    Job Qualifications Bachelor

Job Description

  • Under general supervision, designs and deploys systems strategies in support of business needs.
  • Plans, monitors and evaluates performance, efficiency and capacity of systems and makes recommendations for customizations and enhancements.
  • Evaluates system potential by testing compatibility of new programs with existing programs.
  • Evaluates expansions or enhancements by studying work load and capacity of computer system.
  • Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.
  • Confirms program objectives and specifications by testing new programs; comparing programs with established standards; making modifications.
  • Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.
  • Evaluates vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs.
  • Places software into production by loading software into computer; entering necessary commands.
  • Places hardware into production by establishing connections; entering necessary commands.
  • Maximizes use of hardware and software by training users; interpreting instructions; answering questions.
  • Maintains system capability by testing computer components.
  • Prepares reference for users by writing operating instructions.
  • Maintains historical records by documenting hardware and software changes and revisions.
  • Maintains client confidence and protects operations by keeping information confidential.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Contributes to team effort by accomplishing related results as needed

Skills/Knowledge:

  • Knowledge of business processes and IT industry trends and developments.
  • Demonstrate technical competence within functional area of expertise..
  • Exhibit analytical and problem solving skills.
  • Ability to work in a fast paced, structured team environment.
  • Developed computer skills.
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