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Customer Business Manager - United Arab Emirates ,Dubai

  • Customer Service ,Business
  • Contract
  • 8 months ago
  • United Arab Emirates ,Dubai

Job Information

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    Salary AED Not Specified / Not Specified
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    No. of Openings 1 opening
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    Job Level : Employee
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    Job Experience : 5 - 7 years
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    Job Qualifications Bachelor

Job Description

  • Leadership / Relationship
  • Develop professional relationships with customer senior leadership, decision-makers, stakeholders, and influencers
  • Thoroughly understand the customers’ business and strategic direction in order to identify opportunities that profitably grow Honeywell’s business
  • Provide timely communications that consistently, accurately, and effectively present details, actions, and status to organizational leadership and audiences
  • Adhere to a rigorous, timely Management Operating System (MOS) and establish regular Management Operating Reviews (MORs)
  • Financial Management
  • Integrate clear plans for the relationship building, risk mitigation, and opportunity capture required to advance / grow the customer business
  • Deliver on AOP and STRAP commitments, including revenue, operating income (margin), and working capital (cash) performance
  • Drive with the credit-and-treasury-services team a timely accounts receivable process with 95% or better alignment to payment targets
  • Business Management
  • Support the Finance team with a timely and accurate detailed forecasting MOS in order to support the SRO process.
  • In partnership with C&PS, baseline as necessary Operator Support Improvement requirements (issue characterization, root-cause-and-corrective-actions, & targets) and facilitate successful execution of the associated plan
  • Business Development (Pursuits / Sales / Growth)
  • Drive new business
  • Ensure effective coordination with the management, sales, L&C, and other team members needed to win new business
  • Provide guidance on complex pursuits, capture short-cycle orders, lead / support retrofit-modification-upgrade opportunities, and facilitate contracts finalization
  • Deliver on year-over-year growth, profitability, and win rate objectives
  • Act as a decision point for marketing, pricing, capturing, and contracting new customer business
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